Smoking Silver, via SmokingSilverPipes.com (“we” or “us”), values its visitors’ privacy. This privacy policy is effective July 1, 2020; it summarizes what information we might collect from a registered user or other visitor (“you”), and what we will and will not do with it.
Please note that this privacy policy does not govern the collection and use of information by companies that Smoking Silver does not control, nor by individuals not employed or managed by Smoking Silver. If you visit a website that we mention or link to, be sure to review its privacy policy before providing the site with information.
What we do with your personally identifiable information
It is always up to you whether to disclose personally identifiable information to us, although if you elect not to do so, we reserve the right not to register you as a user or provide you with any products or services. “Personally identifiable information” means information that can be used to identify you as an individual, such as, for example:
- your name, company, email address, phone number, billing address, and shipping address;
- your SmokingSilverPipes.com user ID and password (if applicable);
- any account-preference information you provide us;
- your computer’s domain name and IP address, indicating
- where your computer is located on the Internet; and
- session data for your login session, so that our computer can ‘talk’ to yours while you are logged in.
If you do provide personally identifiable information to us, either directly (such as through a form on the website, via a comment, etc.) or through a reseller or other business partner, we will:
- not sell or rent it to a third party without your permission—although unless you opt out (see below), we may use your contact information to provide you with information we believe you need to know or may find useful, such as (for example) news about our services and products and modifications to the Terms;
- take commercially reasonable precautions to protect the information from loss, misuse and unauthorized access, disclosure, alteration and destruction;
- not use or disclose the information except:
- as necessary to provide services or products you have ordered, such as (for example) by providing it to a carrier to deliver products you have ordered;
- in other ways described in this privacy policy or to which you have otherwise consented;
- in the aggregate with other information in such a way so that your identity cannot reasonably be determined (for example, statistical compilations);
- as required by law, for example, in response to a subpoena or search warrant;
- to outside auditors who have agreed to keep the information confidential;
- to a successor organization in the event of a merger, acquisition, bankruptcy, or other sale or disposition of all or a portion of Smoking Silver’s assets. The successor organization’s use and disclosure of your personally-identifiable information will continue to be subject to this privacy policy unless (i) a court orders otherwise, for example a bankruptcy court; or (ii) the successor organization gives you notice that your personally-identifiable information will be subject to the successor organization’s own privacy policy, along with an opportunity for you to opt out (which may cause you to not be able to continue to use SmokingSilverPipes.com). If you submit personally-identifiable information after such a transfer, that information may be subject to the successor entity’s privacy policy;
- as necessary to enforce the Policies; and
- as necessary to protect the rights, safety, or property of Smoking Silver, its users, or others; this may include (for example) exchanging information with other organizations for fraud protection and/or risk reduction.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Additionally, visitor comments may be checked through a third-party, automated spam detection service.
Media
If you upload images to the website or any form(s) on this website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Information collected while visiting our store
While you visit our site, we’ll track:
- Products you’ve viewed to, for example, show you products you’ve recently viewed
- Location, IP address and browser type, for purposes like estimating taxes and shipping
- Shipping address, of which we’ll ask you to provide at least the delivery zip code so we can estimate shipping before you place an order, and then send you the order
We’ll also use cookies to keep track of cart contents (if applicable) while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, age (purchases must be made by individuals at least 21 years of age), billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which may be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for tax and accounting purposes. This includes your name, email, billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Other information we collect
We may collect other information that cannot be readily used to identify you, such as (for example) the domain name and IP address of your computer. We may use this information, individually or in the aggregate, for technical administration of our website(s); research and development; customer- and account administration; and to help us focus our marketing efforts more precisely.
About cookies and web beacons
Smoking Silver’s websites use cookies to store personal data on your computer. We may also link information stored on your computer in cookies with personal data about specific individuals stored on our servers (without personally identifying you). If you set up your Web browser (for example, Internet Explorer or Firefox) so that cookies are not allowed, you might not be able to use some or all of the features of our website(s).
Smoking Silver and its advertisers or analytics partners may send a cookie to your computer or use web beacons to gather statistical information. A cookie does not personally identify you. It is simply a way to know that a particular web browser was used to visit our sites.
Likewise, a web beacon does not personally identify you. It is simply a way to automatically send information about pages and content used to an analysis tool. Cookies and web beacons allow us to understand things such as whether a particular web browser is spending much time on our sites, visiting several times per month, and other types of analysis.
If you never provide us with personally identifiable information, then your visits–despite us using cookies or web beacons–are anonymous. We do not know the individual linked with the cookie.
If you do provide personally identifiable information, then potentially we could link that with your cookie, then gather the visits with web beacons and understand how you personally have acted when visiting our web site.
If you leave a comment on the site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Browsers can be set to accept or reject cookies or notify you when a cookie is being sent. Privacy software can be used to override web beacons. Taking either of these actions shouldn’t cause a problem with our sites, should you so choose, however it may alter your shopping experience.
The Help feature on most browsers will tell you how to prevent your browser from accepting new cookies, how to be notified when you have new cookies, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on’s settings or visiting the website of the manufacturer.
Embedded content from other websites
Articles on this site may include embedded content (e.g. ads, videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
External data storage sites
We may store your data on servers provided by third party hosting vendors with whom we have contracted.
How long we retain your data
If you leave a comment or provide a ‘testimonial’ about one of our products, the comment or testimonial and its metadata are retained indefinitely.
Metadata is retained in order to recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Who on our team has access to your information
Members of our team have access to the information you provide us. For example, our Administrators and Shop Managers can access:
- Order information, such as what was purchased and when, as well as to where it should be sent; and
- Customer information, such as your name, email, billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you, such as processing payments and shipping orders.
When processing payments, some of your data will be passed to the credit card processing company, including information required to process or support the payment, such as the purchase total and billing information.
Your privacy responsibilities
To help protect your privacy, be sure:
- not to share your user ID or password with anyone else;
- to log off of SmokingSilverPipes.com when you are finished (if logged in); and
- to take customary precautions to guard against “malware” (viruses, Trojan horses, bots, etc.), for example by installing and updating suitable anti-virus software.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Notice to European Union users
Smoking Silver’s operations are located in the United States. If you provide information to us, the information will be transferred out of the European Union (EU) to the United States. By providing personal information to us, you are consenting to its storage and use as described herein.
Information collected from children
You must be at least 21 years old to use and/or purchase from Smoking Silver’s website(s) and service(s). Smoking Silver does not knowingly collect information from children under 13. (See the U.S. Children’s Online Privacy Protection Act).
Changes to this privacy policy
We reserve the right to change this privacy policy as we deem necessary or appropriate because of legal compliance requirements or changes in our business practices. If you have provided us with an email address, we will endeavor to notify you, by email to that address, of any material change to how we will use personally identifiable information.
Questions or comments
If you have questions or comments about Smoking Silver’s privacy policy, please contact us.